Refund Policy
If checkout breaks, you get charged wrong, or an item does not arrive, contact us and we’ll look into it.
Last updated: 5 September 20261. Checkout is not live yet
Opti checkout is still WIP. Until it goes live, the website is not taking paid store purchases.
2. When purchases go live
Paid Opti items will be digital products, such as cosmetics or account entitlements. Before you pay, the store will show the item, the price and which account receives it.
3. If something goes wrong
Contact us if you are charged and do not receive the item, get charged twice, receive the item on the wrong account, or the item does not work as described. We may ask for enough information to find the transaction.
4. Changed your mind?
Digital items can have different cancellation rules from physical products, especially after they have been delivered or activated. We do not promise automatic refunds after delivery, but any refund required by law still applies.
5. Asking for help
Email support@playopti.com or open a support ticket. Include your Minecraft username, roughly when the purchase happened and what went wrong. Never send your password or full card details.
6. Payment disputes
If there is a purchase problem, contacting Opti Support first is usually the fastest way to fix it. You still keep any right you have to contact your payment provider or use your legal consumer rights.
7. Your consumer rights
This policy does not take away rights or remedies that the law says cannot be excluded. If the law where you live gives you stronger rights, those rights apply.